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Employee self service

Ditch the time-intensive administrative tasks and empower employees and supervisors alike with the self-service function. It gives your on-site and remote-working employees the ability to easily access their schedules and manage their time off online. Supervisors also receive real-time alerts for absence requests, so no request goes unnoticed.

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How does it work?

It empowers employees and supervisors

Flexible working is becoming more common and more important than ever, with increasing numbers of employees working away from their usual workplace. The self-service function allows employees to manage their own time and attendance information online, via a computer, mobile device or tablet. Supervisors are sent real-time alerts for any absence requests. It also lets supervisors automate certain time-intensive administrative tasks remotely and track employee activity.

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What it can do for your organization

Save time and increase engagement

Employee self-service takes some of the administrative burden off supervisors and HR and puts the power back in employees’ hands. It allows them to check leave entitlements, book vacation time, view their weekly shift planner, apply for shift swaps and even highlight extra shifts they would be able to work using the Availability to Work feature.

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Reduce the admin load on supervisors

Supervisor-specific functionality

Our user-friendly software gives supervisors the ability to get real-time employee attendance data, so they can monitor clocking and job information, entitlements, absences, and planned time off. They get real-time alerts for absence requests submitted through the system and can easily approve or deny these. The software also allows them to send messages to specific groups or individual employees, for example to offer up a shift to work so they can quickly solve a staffing shortage.

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Everything comes back to time

Employee time and attendance software

Get better operational control and support for the day-to-day management of your workforce with our fully customizable solutions.

Details and specification

  • Security
  • Hosted solutions
  • Support

We take your security seriously

Attention to detail and dedication to the security of our customers is very important to us and we’re proud to have received accreditation for our efforts.

ISO9001 Quality System Management

Accreditation ISO9001 is an internationally recognized standard for quality management systems, scrutinizing all areas of business life. We’ve been ISO9001 accredited since 2009.

ISO14001 Environmental Management

Accreditation ISO14001 is an internationally recognized standard for the development of an effective Environmental Management System and it exists as a framework to assist organizations in developing their own environmental management system. We gained ISO14001 accreditation in 2011

ISO27001 Information Security Management

Accreditation ISO27001 is an internationally recognized standard for information security management. We gained ISO27001 accreditation in 2015.

It’s all about your needs

Our employee time and attendance solutions can be hosted by us or managed by you on your sites, but our hosted customers benefit from:

Nightly backups of the system

These will be held for 30 days, so you won’t have to stress about losing any of your data should the worst happen.

A quick turnaround

There will be a build of the environment within a few days of contract signature (we don’t like to waste time).

Monitoring and on-call resource

Get 24/7 monitoring and on-call resource to deal with “system down” issues 365 days a year.

99.95% uptime

That’s a 99.95% uptime of virtual machines. (We’re working on the 0.05%.)

Recovery

We have a recovery point objective (RPO) of 36 hours and a recovery time objective (RTO) of 24 hours.

We're here for you

We aim to create a long-lasting partnership with every Mitrefinch customer to ensure your Mitrefinch software and systems grow with your organization’s needs for years to come.

Canadian-based support desk

Get help from our friendly team by phone or email, or check our dedicated support portal for answers to your questions.

A dedicated account manager

Every Mitrefinch customer is assigned a dedicated account manager, there to assist you and help you to keep realizing the full potential of your Mitrefinch investment.

Professional Services

Our Professional Services team of consultants, engineers and project managers are here to support you. You can also sign up to our subscription-based Virtual Assist and In-Project Response services to get assistance when you need it most.

Platforms and services

Whatever the needs of your organization, we can help you set up and implement the right platform and hardware.

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