 For more than half a century, Hawker Pacific Aerospace have been a leading landing gear overhaul and repair organization with a reputation for service excellence. Since 2002, Hawker Pacific Aerospace has been a subsidiary of Lufthansa Technik. Hawker's international customer base includes commercial airlines, air cargo operators, domestic government agencies and aircraft parts manufacturers. They are based in Hayes, near Heathrow Airport.
Hawker installed Mitrefinch's integrated time and attendance and access control system in August 2008 to cover all its 300+ staff, using the same ID card both for clocking hours attended and allowing access to certain areas of the business.
Before Hawker Pacific Aerospace installed the Mitrefinch Time and Attendance system, unplanned absence, lateness and Ghost clocking was an issue. Also the organization of shift manning levels and staff holidays was paper based and taking up valuable managers time.
Initially, there was some employee resistance to the new time and attendance system - but as soon as Employee Self Service was rolled out, staff soon bought into the benefits of the system.
Employee Self Service allows an employee to handle many job-related tasks (such as booking holidays and viewing hours worked) that otherwise would have fallen to management or administrative staff.
Colin Booth, the IT Manager at Hawker said, "Once the self service was rolled out, staff could see their own profile, shift patterns, entitlements and their Bradford Factor, since then lateness has been reduced in many areas."
Having TMS has helped enormously. Administrative staff run Bradford Factor and absence reports, allowing them to quickly identify problems or patterns with attendance or lateness. TMS has lead to significant time savings for them and reduced overheads for the company.
Colin has also been impressed with Mitrefinch support, "The Mitrefinch Helpdesk is very good; the calls are dealt with efficiently and professionally."
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